Terms of Service

These Terms of Service (“Terms”) govern your access to and use of 8thFloor (the “Service”), operated by Neo-2 Consulting, based in Saskatoon, Saskatchewan, Canada. By accessing or using the Service, you agree to be bound by these Terms.

1. Acceptance of Terms

By creating an account or using any part of the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

2. Description of Service

8thFloor is an AI-powered marketing platform that provides a virtual marketing team of 8 specialized AI agents. The Service includes, but is not limited to:

• AI marketing strategy and campaign generation
• Email marketing tools (campaign creation, subscriber management, analytics)
• Social media management and scheduling
• SEO analysis and optimization tools
• Content creation and copywriting assistance
• Marketing analytics and performance reporting
• CRM and lead management
• Workflow automation

3. Account Registration & Security

To use the Service, you must create an account with accurate and complete information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access

We reserve the right to suspend or terminate accounts that violate these Terms or that we reasonably believe have been compromised.

4. Subscription Plans & Billing

8thFloor offers the following subscription tiers:

• Free: Limited access to core features with usage caps.
• Starter: Expanded access for small teams with increased limits.
• Pro: Full access to all features, priority AI processing, and advanced analytics.
• Enterprise: Custom pricing with dedicated support, SLAs, and custom integrations.

Paid subscriptions are billed monthly or annually in advance. Payments are processed securely through Stripe. You may upgrade, downgrade, or cancel your subscription at any time. Downgrades and cancellations take effect at the end of the current billing cycle. No prorated refunds are provided for partial billing periods unless required by applicable law.

5. Acceptable Use Policy

You agree NOT to use the Service to:

• Send unsolicited bulk emails (spam) or violate anti-spam laws (CAN-SPAM, CASL, GDPR)
• Create, distribute, or promote illegal, harmful, or offensive content
• Abuse, exploit, or attempt to circumvent AI usage limits or rate controls
• Impersonate any person or entity, or misrepresent your affiliation
• Attempt to gain unauthorized access to other accounts or our systems
• Use the Service for any purpose that violates applicable laws or regulations
• Reverse-engineer, decompile, or disassemble any part of the Service
• Resell or redistribute the Service without our written consent

6. AI-Generated Content

The Service uses artificial intelligence (powered by Anthropic’s Claude) to generate marketing content, strategies, and recommendations. You acknowledge and agree that:

• AI-generated content is provided as suggestions and recommendations only. Accuracy, completeness, and suitability are not guaranteed.
• You are solely responsible for reviewing, editing, and approving all AI-generated content before publishing or distributing it.
• AI-generated content may occasionally produce inaccurate, misleading, or inappropriate output.
• 8thFloor is not liable for any damages, losses, or claims arising from your use of AI-generated content.

7. Intellectual Property

Your Content

You retain ownership of all content you create, upload, or generate using the Service. By using the Service, you grant us a limited, non-exclusive license to process your content as necessary to provide and improve the Service.

Our Platform

The Service, including its design, code, AI models, branding, and documentation, is owned by Neo-2 Consulting and protected by intellectual property laws. You may not copy, modify, or create derivative works from any part of the Service without our written consent.

8. Data & Privacy

Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and protect your data. By using the Service, you consent to the practices described in the Privacy Policy.

9. Third-Party Integrations

The Service allows you to connect third-party accounts and platforms (e.g., social media accounts, email providers, analytics tools). You are responsible for:

• Complying with the terms of service of each connected platform
• Ensuring your use of integrations does not violate any third-party policies
• Managing the permissions and access you grant to integrated services

We are not responsible for the availability, accuracy, or policies of any third-party service.

10. Limitation of Liability

To the maximum extent permitted by applicable law, Neo-2 Consulting and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill, arising from your use of the Service.

Our total liability for any claim arising from or related to the Service shall not exceed the amount you paid us in the twelve (12) months preceding the claim.

11. Termination

You may terminate your account at any time by contacting us or using the account settings in the dashboard. We may suspend or terminate your access to the Service at any time, with or without cause, upon reasonable notice. Upon termination:

• Your right to use the Service will cease immediately
• We will retain your data for 30 days, after which it will be permanently deleted
• You may request a data export before termination takes effect
• Outstanding payment obligations remain enforceable

12. Governing Law

These Terms are governed by and construed in accordance with the laws of the Province of Saskatchewan, Canada, without regard to its conflict-of-law provisions. Any legal proceedings arising from these Terms shall be brought exclusively in the courts located in Saskatoon, Saskatchewan, Canada.

13. Dispute Resolution

Before initiating any legal proceedings, you agree to attempt to resolve any dispute informally by contacting us at [email protected]. We will attempt to resolve the dispute through good-faith negotiation within 30 days. If the dispute cannot be resolved informally, either party may pursue resolution through the courts as described in Section 12.

14. Changes to These Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on this page and, where appropriate, by email. Your continued use of the Service after changes constitutes acceptance of the revised Terms.

15. Contact Us

If you have questions about these Terms, please contact us:

• Email: [email protected]
• Company: Neo-2 Consulting
• Location: Saskatoon, Saskatchewan, Canada